Privacy Policy of Rheinische Möbelwerke GmbH

(Status: 10 October 2024)

Data controller is:
Furnfab - Rheinische Möbelwerke GmbH
Industriestraße 2
53359 Rheinbach
Germany

E-Mail: service@furnfab.com

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) (f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

1.2 Content Delivery Network

For the purpose of a shorter loading time, we use for some offers a so-called Content Delivery Network ("CDN") . This service provides content, e.g. large media files, via regionally distributed servers of external CDN service providers. For this reason, access data will be processed on the servers of these service providers. We engage our service providers on the basis of processing on our behalf. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. Data processing for the purposes of processing the contract, establishing contact

2.1 Data processing for the purposes of performing the contract

For the purpose of performing the contract (including enquiries regarding the processing of any existing warranty and performance fault claims as well as any statutory updating obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we necessarily need the data to process the contract and we cannot send the order without their specification. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the forwarding of the data to our service providers for the purpose of order, payment and shipping, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.2 Customer account

We collect personal data if you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such, since in these cases we require the data to open the customer account and you cannot complete the account opening without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide to perform the contract and handle your inquiries in accordance with Art. 6 (1) (b) GDPR. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.3 Establishing contact

As part of our customer communication, we collect personal data in order to process your enquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we necessarily need the data to process your enquiry. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.4 Data processing for booking appointments

We collect personal data if you voluntarily provide it to us when booking an appointment. Mandatory fields are marked as such because in these cases we absolutely need the data to book the appointment and you cannot send the appointment booking without providing it. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not have to be filled in for the appointment booking to be sent. We ask you to refrain from providing sensitive data (e.g. health-related information such as illnesses) in such free text fields.

We use the data you provide for booking appointments in accordance with art. 6 (1) (b) GDPR. After complete processing of the booked appointment, your data will be restricted for further processing and deleted after expiry of any retention periods under tax and commercial law pursuant to art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data pursuant to art. 6 (1) 1 a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this policy.

 Appointment booking solution of Calendy

For the purpose of booking appointments, we use a booking solution provided by Calendly LLC, 115 E Main St., Ste A1B, Buford, GA 30518, USA. The service provider is acting on our behalf.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

3. Data processing for the purposes of shipment

We forward your data to the shipping company within the scope required for the delivery of the ordered goods according to Art. 6 (1) (b) GDPR. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

 Data transmission to a shipping provider for the purpose of shipment notification

Provided that you have given us your explicit consent, during or after your order, we will forward your e-mail address and phone number in accordance with Art. 6 (1) (a) GDPR to the selected shipping provider in order to enable them to contact you for the purpose of shipment notification or coordination prior to shipment.
This consent may be withdrawn at any time by sending a message to the contact information described in this privacy policy or directly to the shipping provider using the contact address listed below. After consent withdrawal, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to use your data for other purposes which are permitted by law and about which we inform you in this privacy policy. ​​If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Kolhepp Logistik GmbH
Littmannstr. 2
97688 Bad Kissingen
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for the purposes of payment

As part of the payment process in our online shop, we work together with these partners: technical service provider, credit institution, payment service provider.

4.1 Data processing for the purposes of transaction processing

Depending on the selected payment method, we forward the data necessary for processing the payment transaction to our technical service providers, who act for us on the basis of processing on our behalf or to the authorised credit institutions or to the selected payment service provider insofar as this is necessary for the payment process. This serves the fulfilment of the contract according to Art. 6 (1) (b) GDPR. In certain cases, payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via technical solution within the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purposes of fraud prevention and optimisation of our payment processes

We may forward other data to our service providers, which they use for the purpose of fraud prevention and to optimise our payment processes (e.g. invoicing, processing of contested payments, accounting support) together with the data necessary to process the payment as our processors.
This serves to safeguard our legitimate interests in fraud prevention or an efficient payment management in accordance with Art. 6 (1) (f) GDPR that are overriding in the process of balancing of interests.

4.3 Credit assessment

In cases where we make deliveries before payment (e.g. in the case of a purchase on invoice) we will obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies). To this end, we will transfer your personal data needed for the credit assessment to:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
​​​​​​​Germany

This serves to safeguard our legitimate interests in assessing the creditworthiness and willingness to pay of our potential customers prior to the conclusion of the contract and thus to avoid financial losses in accordance with Art. 6 (1) (f) GDPR, that are overriding in the process of balancing of interests. This is necessary for the conclusion of the contract in accordance with Art. 22 (2) (a) GDPR. In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified in this privacy policy to present your position and contest the decision.
​​​​​​​After full implementation of the contract and after expiry of the tax and commercial legal retention periods, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes which are permitted by law and about which we inform you in this notice.

5. Marketing via E-mail, post

5.1 E-mail newsletter with subscription and newsletter tracking

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or disclosed by you separately for this purpose.

You can unsubscribe from the newsletter at any time. This can either be done by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to the further use of your data according to Art. 6 (1) (a) GDPR or we have reserved the right to use your data for other purposes that are permitted by law and about which we inform you in this privacy policy.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this purpose, we also analyse your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link the following "newsletter data" in particular

• the page from which the page was requested (so-called referrer URL),
• the date and time of the request,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the e-mail address,
• the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

If you do not wish to receive newsletter tracking, it is possible to unsubscribe from the newsletter at any time - as described above.

The information will be stored as long as you have subscribed to the newsletter.

5.2 Newsletter mailing

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.3 Postal advertising and your right to opt out

Furthermore, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves to safeguard our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) (f) GDPR that are overriding in the process of balancing of interests. You can opt out of the storage and use of your data for these purposes at any time by sending a message to the contact option specified below. After you have withdrawn your consent, we will delete your address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we have reserved the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

The advertisements are sent to you by our service provider who processes data on our behalf and to whom we disclose your data for this purpose. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6. Cookies and further technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies).

Protection of privacy for terminal devices
When you use our online services, we use technologies that are absolutely necessary in order to provide the telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.

Any downstream data processing through cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on your preferences). This serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests according to Art. 6 (1) (f) GDPR.

In addition, we use technologies to fulfil the legal obligations, which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

What types of cookies are being used?

Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).

Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.

Marketing Cookies: ​​​​​​​These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.

Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.

Essential cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.

Cookie settings

You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also click on the following link: noch nicht vorhanden. If cookies are not accepted, the functionality of our website may be limited.

6.2 Use of the "Consentmanager" tool by consentmanager AB for obtaining and managing consent

We use Consentmanager on our website to inform you about the cookies and other technologies we use on our website and to obtain, manage and document your consent, if required, to the processing of your personal data by these technologies. This is required under Art. 6 (1) (c) GDPR to fulfil our legal obligation under Art. 7 (1) GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. Consentmanager is an offer from consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden.

After submitting your cookie declaration on our website, Consentmanager's web server stores your IP address, browser, language and accessed website. Furthermore, the IP is processed to determine the visitor's country. In addition, cookies are used that contain information about your consent behavior, in particular the status and date of consent.

The duration of data storage depends on your active user settings on our website. The data will be deleted after 2 years, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR through a new query or we reserve the right to use data for other purposes, which are permitted by law and about which we inform you in this policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. The data collected in this context will be deleted after the relevant purpose has been fulfilled and we have ended the use of the respective technology. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section "cookies and further technologies". Further information, including the basis of our cooperation with the service providers can be found within the respective technologies. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for the specific technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

 Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then deleted immediately before the traffic is forwarded to further Google servers for processing. The data processing is carried out on the basis of an order processing agreement by Google.

In order to optimize the marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data sharing to Google within the scope of these data sharing settings is based on an additional agreement between the data controllers. We have no influence on the subsequent data processing by Google.

For web analytics and advertising purposes, the extension function of Google Analytics enables the so-called DoubleClick cookie to recognize your browser when visiting other websites. Google will use this information to compile reports about your website activities and to provide other services related to the use of the website.

 Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google Remarketing Cookie is used when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information on your use of our website), by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing only takes place if you have activated the setting "personalised advertising" in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

 Google Maps

For the visual representation of geographical information, Google Maps collects data on your use of the Maps functions, in particular the IP address and location data, and transmits this data to Google and then processes it by Google. We have no influence on this subsequent data processing.

 Google Tag Manager

By means of the Google Tag Manager, we can manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing is carried out on the basis of an order processing agreement by Google.

By using the Google Tag Manager, a simplified integration of various services/technologies can be achieved.

If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated by the Google Tag Manager.

7.2 Other providers of web analytics - and online-marketing-services

 Use of Criteo for online marketing

Through our advertising partner Criteo SA, 32 Rue Blanche, 75009 Paris, France ("Criteo"), we promote this site in search results and on third party websites. When you visit our website, a retargeting cookie is automatically set by Criteo or its partners to enable interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.  The data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. We determine the parameters of each advertising campaign, Criteo is responsible for the exact implementation (e.g. the decision on the placement of individual ads). The data automatically collected by Criteo (IP address, time of visit, device and browser information as well as information on your use of our website) may be combined by Criteo with information from other sources and transmitted to Criteo advertising partners.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

8. Integration of the Trusted Shops Trustbadge / other widgets

Provided that you have given your consent in accordance with Art. 6 (1) (a) GDPR, Trusted Shops widgets are integrated on this website to display the Trusted Shops services (e.g. Trustmark, collected reviews) and to offer buyers Trusted Shops products after they have placed an order.

The Trustbadge and the services advertised with it are an offer of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection according to Art. 26 GDPR. Within the scope of this data protection notice, we inform you in the following about the essential contractual contents in accordance with Art. 26 (2) GDPR.

Within the framework of the joint responsibility existing between us and Trusted Shops SE, please preferably contact Trusted Shops using the contact options provided in the privacy policy, if you have any data protection questions and wish to assert your rights. Irrespective of this, however, you can always contact the person responsible of your choice. Your enquiry will then, if necessary, be passed on to the other person responsible for a response.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US-American CDN provider (content delivery network). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which can be accessed here for the USA. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and the call-up. Immediately after the data collection the IP address is anonymised so that the stored data cannot be assigned to you personally. The anonymised data are used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

Provided you have given your consent, the Trustbadge accesses order information stored in your terminal equipment (order total, order number, product purchased if applicable) and your e-mail address after the order has been completed. Your e-mail address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Art. 6 (1) (a) GDPR.

This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing will take place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will subsequently be given the opportunity to register manually for the use of the services or to conclude the insurance as part of your possibly already existing user contract.

For this purpose, the Trustbadge accesses the following information stored in the terminal equipment you use after you have completed your order: Order total, order number and email address. This is necessary so that we can offer you buyer protection. The data is only transmitted to Trusted Shops if you explicitly decide to take out buyer protection by clicking on the correspondingly designated button in the so-called Trustcard. If you decide to use the services, further processing is based on the contractual agreement with Trusted Shops in accordance with Art. 6 (1) (b) GDPR, in order to be able to complete your registration for buyer protection and insure the order, as well as to be able to subsequently send you rating invitations by e-mail if necessary.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 (1) (f) GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA and here for Israel. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

9. Social Media

 Our online presence on Facebook (by Meta), Youtube, Instagram (by Meta), Pinterest

If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider's privacy policies linked below. Should you still require assistance in this regard, please contact us.

Facebook (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter "Meta Platforms Ireland ") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards:  Standard data protection clauses of the European Commission.

Instagram (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter "Meta Platforms Ireland ") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Meta Platforms Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controlers in accordance with art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina:

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico:
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards:  Standard data protection clauses of the European Commission.

YouTube is provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (hereafter "Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

Pinterest is provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (hereafter "Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to and stored on a server of Pinterest, Inc, 505 Brannan St, San Francisco, CA 94107, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.

10. Contact options and your rights

10.1 Your rights

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  • to exercise the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest or
  • for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you refuse their erasure;
  • we no longer need the data, but you need it to establish, exercise or defend legal claims, or
  • you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

10.2 Contact options

Data protection Officer:
Christina Marx
Industriestraße 2
53359 Rheinbach
Germany
+44 (0) 131 608 34 77
service@furnfab.com

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our supplier identification.

General Terms and Conditions of Sale

§ 1 Object

These general terms and conditions of sale govern the legal framework for the use of the website Furnfab.com and the contractual relationships established between the buyer—hereinafter referred to as "customer"—and the seller Rheinische Möbelwerke GmbH, Industriestraße 2, 53359 Rheinbach, hereinafter referred to as "Furnfab.com."
The GTC and the electronic order form can be saved and/or printed by the customer.
 

§ 2 Conclusion of Contract

Unique Identifier(s) (IDU): pending
The offers and presentations on the websites of Furnfab.com are non-binding.
Furnfab.com will confirm the receipt of the customer's order electronically. This confirmation does not constitute acceptance of the contract.
By submitting the shopping cart, the customer places a binding order. The customer is bound by their order for 6 weeks unless Furnfab.com rejects the order before the expiration of this period. The presentation of products in the online store does not constitute a legally binding offer but an online non-binding catalog. The confirmation of the receipt of the order follows immediately after sending the order and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation via email or by delivering the goods within 5 days. International orders are processed only upon request and against advance payment. The conclusion of the contract is done exclusively in German.
For orders in other countries, we calculate shipping costs individually for you. The order is subject to the availability of goods. In case of unavailability, the customer will be informed promptly, and any payments already made will be refunded. Goods are delivered only in quantities usual for a household.
An order can only be placed by persons of legal age (from 18 years).

§ 3 Prices and Payment Terms

The applicable price list applies. All prices stated are end-consumer prices, including legal VAT and excluding shipping costs.
We offer the following payment methods:

• by invoice with a 40% deposit (to secure our credit risk, we reserve the right to demand advance payment according to the respective creditworthiness. In this case, you can accept it or withdraw from the order)
• by advance payment (bank transfer) with a 5% discount
• by credit card
• by immediate transfer
• PayPal
• Amazon Pay

For the order of the measurement and planning service, we offer payment "by bank transfer/advance payment."

§ 4 Delivery / Retention of Title

Unless otherwise agreed, delivery is made from the warehouse to the delivery address provided by the customer.
Delivery is made to the place of use. It is necessary that there is access for a truck and that the place of use is accessible with the packages. If delivery cannot be carried out smoothly with a truck or if the place of use is otherwise difficult to access, the customer must inform Furnfab.com in advance of any foreseeable obstacles so that Furnfab.com can check for possible additional measures and costs to ensure delivery. If the customer fails to provide this notification, they are obliged to reimburse Furnfab.com for the additional costs incurred. For delivery to the 5th floor or higher, an elevator must be accessible that can accommodate furniture packages. If the conditions are not met, the delivery will be made to the curbside. For island deliveries, delivery can generally only be made to the curbside.
Furnfab.com will inform immediately about delivery delays. The ownership of the delivered goods will only be transferred to the customer after full payment of all claims of the seller against them.
Furnfab.com delivers cabinets (without glass fronts, lacquer, mirrors, veneer, or frames, as well as solid wood) within 3 to 5 weeks. For cabinets with glass fronts, lacquer, mirrors, veneers, or frames, the delivery time is 6 to 9 weeks, and for solid wood cabinets, 9 to 12 weeks. For upholstered furniture, the delivery time is 9 to 12 weeks, for sliding doors without glass, 6 to 9 weeks, and for sliding doors with glass, 7 to 10 weeks. For island deliveries, longer delivery times may occur. Additional information on delivery is available here.

§ 5 Right of Withdrawal

Rheinische Möbelwerke GmbH only concludes contracts for the delivery of goods that are not prefabricated and whose production depends on a selection or individual determination by the consumer or which are clearly tailored to the personal needs of the consumer. Therefore, there is no right of withdrawal according to § 312 g para. 2 no. 1 BGB.
For the order of pure services such as measuring and consulting or assembly, the following provisions apply:
You may revoke your declaration of contract within 14 days without providing reasons in writing (e.g., letter, fax, email). The period begins after receipt of this notice in writing, but not before the conclusion of the contract and also not before the execution of our information obligations according to Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our obligations under § 312 g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. To comply with the withdrawal period, it is sufficient to send the withdrawal on time. The withdrawal must be addressed to:

Furnfab.com
Rheinische Möbelwerke GmbH
Industriestraße 2
53359 Rheinbach
Germany

Phone: +44 (0) 131 608 34 77
Fax: -49 (0) 2234-8980 409
Email: service (at) Furnfab.com

Consequences of Withdrawal

In the event of a valid withdrawal, the services received by both parties must be returned, and any benefits (e.g., interest) must be returned as well. If you cannot or can only partially return the service received along with the benefits (e.g., benefits of use) or only in a deteriorated condition, you must compensate us for the corresponding value. This may result in the obligation to fulfill the contractual payment obligations for the period up to the withdrawal. The obligations of reimbursement must be fulfilled within 30 days. The period begins for you with the sending of your declaration of withdrawal, for us with its receipt.

Special Notes

Your right of withdrawal expires prematurely if the contract is fully executed by both parties at your express request before you have exercised your right of withdrawal.

End of Withdrawal Notice

§ 6 Warranty and Liability

The legal provisions apply. For cabinets and frames of upholstered furniture, Furnfab.com grants a warranty of 5 years. The limitation period for legal claims in case of defects is 2 years.
If the delivered items have material defects, manufacturing defects, or apparent transport damages, please report these defects immediately to Furnfab.com. The customer has no obligation in this regard, and it is not a prerequisite for claiming your rights. However, otherwise, Furnfab.com will not be able to make claims against the carrier. Compliance with the previous provision does not affect your legal rights as a private consumer.
Furnfab.com does not guarantee that www.Furnfab.com is always accessible and error-free. This is particularly true to the extent that access to the offer is affected by disruptions caused outside the sphere of Furnfab.com.
In the event of a defect in the goods attributable to Furnfab.com, the customer may request repair (removal of the defect or replacement delivery) in accordance with the legal provisions.
Furnfab.com pays damages, regardless of the legal basis, in cases of fraud and gross negligence in their entirety, in case of the absence of a guaranteed characteristic up to the amount of the typical and foreseeable damage that should have been avoided by the warranty of ownership. In all other cases, liability is excluded unless otherwise provided below.

§ 6 Warranty and Liability (continued)

5. Furnfab.com can only be held liable for damages directly caused to the object of delivery; in particular, Rheinische Möbelwerke GmbH is not liable for loss of profit or other material damages. To the extent that Furnfab.com's liability is excluded or limited, this also applies to the personal liability of employees, representatives, and agents. The previous limitations of liability do not apply in the event of personal injury or if the customer has claims under §§ 1, 4 of the Product Liability Act.
6. Leather is a natural product that may show color differences and irregularities due to growth. Variations in grain and shade compared to the furniture coverings, between parts of the furniture, or the samples and coverings provided by Furnfab.com from the same material are reserved, as long as they are within the nature of the leather and the manufacturing process and are commercial. Due to the nature of the upholstery and soft materials used, the dimensions of an upholstered piece of furniture may slightly differ from the ordered dimensions. These circumstances, based on the natural properties of the covering or upholstery, do not constitute a defect and do not give rise to warranty rights.
7. Wood is a natural product that leads to irregularities in growth regarding growth, color, grain, structure, and branch outputs. These are unique to each piece of furniture and do not constitute a quality defect, a reason for complaint, or liability. Variations in grain and branch outputs are intentional and are intended to highlight the individuality of the wood.
Despite targeted drying and subsequent storage before processing the wood, drying cracks and deformations can occur years after processing due to external influences such as temperature, humidity, and sunlight. Oiled woods may appear uneven. Such variations do not constitute defects and therefore do not give rise to warranty rights.

§ 7 Data Protection

Furnfab.com processes personal data of customers and users of Furnfab.com confidentially and only transmits it to third parties to the extent permitted by data protection law or if the customer consents.
When you order from Furnfab.com, you order securely. Your order is securely transmitted using SSL encryption (Secure Socket Layer). This is a proven and very secure method of data transmission over the Internet. Thus, your data remains 100% secure at all times.
Furnfab.com draws your attention to the fact that customers' personal data is processed electronically. The data is used only for the execution of the contract, unless otherwise agreed. We store the text of the contract and send you the order data via email. The GTC can be viewed at any time. For security reasons, your order data is no longer accessible via the Internet.
In the event of termination of the contract, the customer's personal data will be deleted upon termination, unless their further storage is legally required or agreed separately. You can object to the use of your data for advertising or market research purposes at the following address:

Furnfab.com
Rheinische Möbelwerke GmbH
Industriestraße 2
53359 Rheinbach
Germany

Phone: +44 (0) 131 608 34 77
Fax: +49 (0) 2234-8980 409

Email: info (at) Furnfab.com
Additional information on data protection can be found here.

§ 8 Final Provisions
Furnfab.com reserves the right to change the offer and/or these contractual conditions at any time.
The law of the Federal Republic of Germany is applicable. The application of UN sales law is excluded.
The right of compensation is granted to the customer only if their counterclaims have been legally established or recognized by Furnfab.com. Furthermore, the customer is only permitted to exercise a right of retention to the extent that their counterclaim is based on the same contractual relationship.
The competent court is Bonn, as long as the customer is a merchant within the meaning of the Commercial Code, a legal entity under public law, or a public asset. This also applies if the customer does not have a registered office or habitual residence in the Federal Republic of Germany at the time of filing the action.

§ 9 Complaints / Conflict Mediation

Since February 15, 2016, the European Commission has provided an online dispute resolution platform. This gives consumers the opportunity to resolve disputes related to their online order first without resorting to a court. The dispute resolution platform can be accessed via the external link http://ec.europa.eu/consumers/odr/. In this context, we are obliged to inform you of our email address. This is: kontakt(-at-)Furnfab.com
We are neither obliged nor willing to participate in a mediation procedure before a consumer mediation body.

§ 10 Address and Legal Notices

Furnfab.com
Rheinische Möbelwerke GmbH
Industriestraße 2
53359 Rheinbach
Germany

Phone: +44 (0) 131 608 34 77
Fax: +49 (0) 22 34 / 89 80 409

Monday - Friday: 09:00 - 18:00
Saturday: 10:00 - 14:00

Internet: http://www.Furnfab.com
Email: service(-at-)Furnfab.com*

Managing Director of the company: David Nickel
Commercial Register: AG Bonn HRB 27723
VAT number: DE364439369

For spam protection reasons, the email address is not fully displayed. Please replace the (-at-) part with the @ character.
Please note that the legal validity is found in the original version in German. This translation is provided for informational purposes only.

I am at least 16 years old and would like to receive information from Furnfab.com - Rheinische Möbelwerke GmbH (Industriestraße 2, 53359 Rheinbach, Tel.: +44 (0) 131 608 34 77, Email: service@Furnfab.com) regarding offers, promotions, and product updates related to wardrobes, shelves, chests of drawers, upholstered furniture, tables, furniture components, fittings, and sliding doors via email. I can withdraw my consent at any time, for example, by sending an email to service@Furnfab.com, with effect for the future. Additionally, every email contains a link to unsubscribe from future communications. Until I withdraw my consent, my data will be used for the purposes described above. My data will be transferred to a service provider responsible for sending the newsletter.

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